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On-line
Browse through our handbag selection via links on the left side of the home page. When you have an item you'd like to purchase, simply select your color preference by using the drop-down menu and click the "add to cart" icon next to the color options. This will then take you to our ordering screen. Please review the items you've chosen and you can either "Continue Shopping" or "Checkout". Choosing "Checkout" will take you to the payment screen. All on-line shopping transactions are handled and secured through PayPal.com. Proceed through checkout as directed.
If you do not already have a PayPal account, you may choose to sign up if you desire-having a PayPal account is NOT mandatory to complete the transaction. The service is FREE and easy! Select "Continue Checkout". This will take you to the "Shipping Information" screen. Please ensure that you select "Shipping required". Note that all Bahay Bags orders require Shipping & Handling. Please proceed through checkout as directed. If you have difficulties, please contact PayPal customer support at www.paypal.com or you may send inquiries to info@bahaybags.com.
Via E-mail or Phone orders
Simply e-mail orders@bahaybags.com with the style name and color of your handbag selection. If you have any questions, please include them in your e-mail. We will correspond with you to complete the transaction. If you prefer to place an order via phone, please call (510) 450-0623 during the business hours of M-F, 9 AM - 5 PM PST. We gladly accept Visa and MC, and checks.
Tax
There will be an 8.75% sales tax added to any orders within California. No sales tax will be applied for any other state or for international orders, unless customs dictate special tariffs.
Our shipping methods and costs vary according to the shipping address and weight of package. Typically merchandise ships via UPS Ground Service. Rates range from $5.50-$13.00. If you order online, the shipping fees are automatically calculated for you. If you require express delivery please contact us at orders@bahaybags.com or at (510) 450-0623 M-F 9 AM - 5PM PST.
* PLEASE NOTE: "Ship date" is NOT to be confused with the date an order is placed. Orders must first be processed which typically takes 3-5 days. When the order is fully processed, it receives a ship date. The ship date is the date if which the order is SHIPPED from our warehouse.
International orders are shipped via UPS Worldwide Express (except orders to Canada, which are shipped via UPS standard service) and will arrive in 2-3 days from the shipping date. Shipping costs are based on the order's weight and DO NOT INCLUDE any duties and/or customs or import fees, which are the customer's responsibility.
We know that you will be delighted with your handbag purchase. If for any reason you are not, please contact us within 7 days from receipt of shipment. Simply email us at info@bahaybags.com or contact us at (510) 450-0623 to obtain a return authorization number. An authorization number is mandatory for any returns. We will need the following information to assist you:
Contact information
- name
- number
- email/fax
- invoice number
- Item name and color
Please note that all Bahay Bags merchandise purchased online must be returned directly to Bahay Bags and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website.
If you are a retailer who would like to sell Bahay Bags handbags, please send your inquiries to info@bahaybags.com or contact us at (510) 450-0623, M- F 9 AM - 5 PM PST.
Returns require written authorization unless other agreements are made with the company. Contact us at (510) 450-0623 to obtain a return authorization number. Please note that any returns are subject to a restocking fee, subject to conditions pertaining to return and/or outside the acceptable conditions for return.
Bahay Bags
6391 Hillegass Ave.
Oakland, CA 94618
Phone :(510) 450-0623
Fax :(510) 450-0708
info@bahaybags.com
You can email us at the address above or use the form below.
